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Why is my credit card being declined?

In order to ensure our customers' security, Tachikara uses stricter fraud protection settings than some ecommerce sites.  Please ensure that all billing information matches exactly what is registered with your credit card company or on your most recent credit card statement.

What type of guarantee do I have on my Tachikara ball?

Every Tachikara product is guaranteed against defects in workmanship and materials when used under normal conditions, and provided proper care is given to the product for a guarantee period up to two (2) years from date of purchase. If you have any questions or concerns, please email us at info@tachikara.com, or call us toll-free at 1-800-729-8224.

What is the recommended height of a tetherball pole?

Tetherball is considered a "playground activity," not an official sport, and therefore is not governed by official rules for play. The length of the tetherball pole can vary anywhere between 9' to 10'.

What is the recommended amount of inflation for my ball?

The recommended inflation (psi) of each Tachikara ball is marked around its valve area. Be sure to moisten the inflation needle before inserting it into the valve. You may also want to refer to the official rule book of the sport for exact requirements.

What is the distance from the top of pole to the ball?

The tetherball should be suspended from the top of the pole so that it hangs between 3' and 4' from the ground, depending upon the height of players.

What is composite leather?

Composite leather is a man-made material manufactured with high fiber content to simulate the characteristics and durability of natural leather.

What are the dimensions of an outdoor volleyball court?

The rectangular playing court is 59' long by 29' 6" wide for official outdoor play. The height of the net for women should be 7' 4 1/8", and 7' 11 5/8" for men. Height should be measured at the center-point of the net.

Should my new leather volleyball have wrinkles?
A leather ball could potentially have wrinkles along the surface that will demit when inflated or played with in competition over time.  This is a natural characteristic of leather and does not affect the quality of the ball.
 
How long will it take for my order to arrive?

Please allow 24-48 hours for order processing.  We try our best to get orders out same day if placed before 11:00 AM (PST).  We are closed weekends & some holidays so orders maybe delayed during those times.  When selecting expedited freight, please remember that the shipment day does not count toward transit time (ie. if shipment leaves our warehouse on Monday traveling 3-Day-Air, it should arrive Thursday).  If your order is time sensitive please call our Customer Service line (1-800-729-8224) for an estimated shipping timeline.  You will receive an order confirmation within 15 minutes of submitting your order and another upon it leaving our warehouse with tracking information included. 

How do I store my leather or composite leather volleyball?

Tachikara indoor leather and/or composite volleyballs should be stored in a cool dry environment and should not be exposed to extreme temperatures or outside elements.  They can be deflated for storage or left inflated during your off-season.  When ready to reinflate, hold the valve area firmly between your thumb and index finger and notice the recommended PSI marked around the valve.  We suggest you moisten a standard inflation needle with glycerin before inserting it straight down into the valve and have an inflation gauge handy to measure the PSI so as to not over-inflate.